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T. Gargour & Fils - MERCEDES-BENZ
T. Gargour & Fils was considering the setup of a customer care centre and needed to understand the latter’s role in the broader customer care strategy in order to be a benchmark.
HOW DID WE HELP
To identify improvement areas and opportunities that can be integrated within the customer care centre in the customer care plan, Brandcell undertook a qualitative research to look at the current customer experience in both the sale and service journeys.  Then a two-day hothouse was organized with different members of the  executive and managerial team to design the new customer journey and devise the new role of the call center in the experience.

Project Output:
Having identified critical service failures, Brandcell redesigned the customer journey integrating new functions & digital tools.
Brandcell then designed & trained a call-center function that is integral to customer service.

Project Outcome:
-Customer satisfaction increased by more than 10%
-Problem turnaround time dropped substantially


 
OUR PROJECTS
All 
. Energy
. Electronics
. Food & Beverage
. Media & Telecommunications
. Real Estate + Construction
. Retail
. Services
. Cultural Sites
. Healthcare
. Financial Services
. Insights
. Strategy
. Experience
. Luxury
C&F Strategy
Retail . Services . Experience . Strategy
Co-working space
Services . Insights
DUR Hospitality-KSA
Services
Roadster Diner
Food & Beverage . Experience
GlobeMed
Healthcare . Insights
T. Gargour & Fils - MERCEDES-BENZ
Experience
Dur Hospitality
Services . Experience . Strategy . Insights
Roadster Customer Centricity Program
Food & Beverage . Services . Experience . Strategy
BBAC Bank
Retail . Services . Financial Services . Experience . Strategy . Insights
Hospitality Group
Food & Beverage . Services . Experience . Strategy . Insights
Roadster Diner
Food & Beverage . Strategy
Kone
Services . Experience
Deek Duke
Food & Beverage . Experience
Deek Duke
Food & Beverage . Strategy
YEPREM
Strategy . Luxury
Zaatar w Zeit
Food & Beverage . Experience
Zaatar W Zeit
Food & Beverage . Insights
ALBA Designers Project
Financial Services . Experience
Robert Mouawad Museum
Cultural Sites . Experience
Sunspot Retail
Retail . Experience
PERSONA Mattresses
Services . Strategy
Aden
Real Estate + Construction . Strategy
Wafra
Food & Beverage . Strategy
Propertize
Real Estate + Construction . Experience
Citifurniture - Loft
Retail . Strategy
Karam Group
Real Estate + Construction . Strategy
WK - Wadih Kassatly
Food & Beverage . Strategy
Fistaki
Food & Beverage . Strategy
FAYAD Projects
Real Estate + Construction . Strategy
Mobision
Media & Telecommunications . Strategy
Citifurniture
Retail . Strategy
Unigaz
Energy . Retail . Strategy
Wadi Group
Food & Beverage . Strategy
Yellow Pages
Services . Strategy
GAZZAOUI
Real Estate + Construction . Insights
Magrabi Retail
Retail . Strategy
Arabia Insurance
Financial Services . Strategy
Chetraco/BLUTEK
Electronics . Strategy
Bouri Group/MIENTA
Electronics . Strategy
Hey Pay
Financial Services . Experience
Understanding Reading Behaviour
Services . Insights
Transmed
Food & Beverage . Strategy
Magrabi | Aura
Retail . Strategy
French Bakery
Food & Beverage . Strategy
Matta
Retail . Strategy
BLC
Financial Services . Strategy
Zaatar W Zeit
Food & Beverage . Services . Experience . Strategy . Insights

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HOW TO FIND US
 


Beirut Head Office
3rd floor, Eshmoun Bldg, 
Damascus Road
P.O.B. 175-764
Beirut, Lebanon
T 00 961 1 335 417 / 321 / 370
F 00 961 1 335 410


Dubai Rep. Office
THE BRAND DISTRICT FZE
Emirates Towers, Level 41
Sheikh Zayed Road, Dubai, UAE
P.O Box 31303
T +971 4 3197635
M +971 50 7058763