Working across four European countries Livework helped Kone define a new maintenance offer driven by a new understanding of customer needs, create a consultative sales approach that was both more effective and efficient -using digital tools to connect field sales to contracting and customer management systems.
“Truly customer centric insight lead to higher quality of concept. Collaboration with management was high and effective Integration with business teams much better than other Kone design projects” Ralf Thierling , Head of Maintenance Services